FAQs

What is Academy?

What is an Academy Course?

How many Academy Courses can I have?

What technical things do I need for the best Academy experience?

What browsers are supported by Academy services?

Signing up for a Academy Course

How do I sign up?

Why didn't I receive my verification email?

Why am I having trouble with the payment?

About logging in to Academy

What if I forget my password or want to change it?

How do I log in to my Academy Course?

Upgrading or changing your Academy Course

Can I upgrade/change my Course?

How do I delete my Academy Course?

How do I remove one of my Academy Courses?

About Academy accounts

I've forgotten what I called my course, how do I find it?

I've forgotten my password, how do I reset it?

Billing and payments

What payment methods can I use?

How do I change my billing details?

What if my recurring payment fails?

Why does GST appear on my invoice?

Why did a $1 transaction appear on my bank statement?

About Academy sites

Does Academy allow plugins?

What plugins are provided in my Academy Course?

Why are some features in my Academy site disabled?

Why can't I find my Course?

Why can't I upload any more files?

About Academy Partners

How do I contact my Academy Partner?

Keeping up-to-date with the latest in Academy services

General information

What are the Terms of Service and Privacy Policy for Academy?

Why can't I find an answer?

Last modified: Tuesday, 2 August 2016, 10:22 PM